Terms of Service

1. Agreement

These Terms of Service govern your use of MechLine AI. By using the app, dashboard, website, call intake system, or related services, you agree to these Terms. If you do not agree, do not use the service.

2. What MechLine AI Does

MechLine AI provides software tools for auto repair shops to manage AI-handled calls, captured leads, customer repair requests, call summaries, follow-ups, appointments, shop notes, reporting, notifications, team access, and related workflow.

MechLine AI is a workflow and intake support platform. It is not a replacement for shop judgment, customer service, repair diagnosis, pricing decisions, or final appointment confirmation by shop staff.

3. Accounts and Access

Users must keep login credentials secure. Shop access is assigned by role and shop. You may not access, copy, export, modify, or use data from a shop you are not authorized to view.

Owner, admin, and MechLine operator accounts may have additional access for setup, support, security, billing, export, and service operation purposes.

4. Customer Data

Shops are responsible for how they use customer information collected through MechLine AI. This includes following applicable laws for call recording, customer communication, SMS messaging, privacy, customer consent, repair records, and business records.

Shops represent that they have appropriate rights and permissions to communicate with customers through MechLine-powered calls, messages, and workflow tools.

5. AI Call Handling

MechLine AI may use an AI assistant to answer calls and collect customer information. AI-generated summaries, classifications, urgency labels, appointment details, and recommendations may be incomplete, inaccurate, delayed, or misunderstood.

Shops should review call summaries, transcripts, customer details, appointment requests, and repair intake information before acting on them or communicating final decisions to customers.

6. No Guaranteed Appointments, Revenue, or Repairs

MechLine AI does not guarantee appointment availability, completed bookings, repair pricing, diagnosis accuracy, customer response, revenue, job completion, or business results. Shops are responsible for confirming appointments, pricing, estimates, repairs, customer communication, and business decisions.

7. Communications and SMS

MechLine AI may support service-related communications, including SMS confirmations, follow-up messages, alerts, and operational notifications. Shops are responsible for using communication features in compliance with applicable consent, opt-out, telecommunications, consumer protection, and privacy requirements.

8. Acceptable Use

You agree not to misuse the service, attempt unauthorized access, interfere with security, upload harmful code, abuse customer data, impersonate others, send spam, conduct unlawful telemarketing, misuse SMS or calling features, or use MechLine AI for illegal, deceptive, abusive, or fraudulent activity.

9. Billing, Trials, and Payments

Paid subscriptions, free trials, setup fees, billing cycles, cancellations, and payment terms may be governed by an applicable service agreement, order form, checkout page, or written agreement between MechLine AI and the shop.

MechLine AI may use third-party payment processors, such as Stripe, to process payments. We are not responsible for payment processing outages, bank declines, fraud review delays, or interruptions caused by third-party payment providers.

10. Data Retention, Exports, and Deletion

Data retention, export, and deletion practices are described in the Privacy Policy and any applicable service agreement. Shops may request reasonable export or deletion of active shop data by contacting MechLine AI, subject to identity verification, operational limitations, legal requirements, security needs, billing records, dispute resolution, and backup retention.

MechLine AI may maintain encrypted operational backups for limited periods for security, disaster recovery, fraud prevention, continuity, audit, and legal compliance purposes.

11. Service Availability

We aim to keep the service reliable, but we do not guarantee uninterrupted access. The app, dashboard, call handling, messaging, billing, or related features may be unavailable due to maintenance, outages, third-party provider issues, carrier issues, network problems, security incidents, or technical problems.

12. Third-Party Services

MechLine AI may rely on third-party services for hosting, database, authentication, payments, AI calling, SMS, email, analytics, monitoring, and other infrastructure. We are not responsible for outages, errors, policy changes, pricing changes, delays, or interruptions caused by third-party providers.

13. Platform Changes and Feature Evolution

MechLine AI may update, modify, reorganize, improve, add, remove, or discontinue certain non-material platform features, interface elements, workflows, reports, notifications, or dashboard functionality over time, provided such changes do not materially reduce the core functionality of the service purchased by a shop.

14. Suspension or Termination

We may suspend or terminate access if a user violates these Terms, creates security risk, misuses customer data, fails to pay, violates communication rules, harms third-party systems, or uses the service in a way that harms MechLine AI, shops, customers, or other users.

15. Disclaimers

The service is provided “as is” and “as available.” We disclaim warranties to the fullest extent allowed by law, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

16. Limitation of Liability

To the fullest extent allowed by law, MechLine AI is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, missed calls, missed appointments, incorrect summaries, service interruptions, or business interruption.

17. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will update the effective date above.

18. Contact

Questions about these Terms can be sent to:

info@mechlineai.com